Frequently Asked Questions
Everything you need to know about your Baisi Hair journey.
What is the quality of Baisi Hair extensions?
We specialize in 100% virgin human hair. Our hair is ethically sourced, chemically unprocessed, and maintains the natural cuticle alignment to ensure longevity and a tangle-free experience.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days domestically, while international shipping usually arrives within 7-10 business days.
Can I dye or bleach my hair extensions?
Yes, because our hair is 100% human hair, it can be dyed, bleached, and heat-styled. We recommend consulting a professional stylist to maintain the hair's integrity during chemical treatments.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with all packaging intact. For hygiene reasons, hair that has been installed, brushed, or chemically treated cannot be returned.
How long will my Baisi Hair last?
With proper care and maintenance, our hair extensions can last between 1 to 2 years. Using sulfate-free products and minimizing excessive heat will help extend the lifespan of your bundles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.